Service

Finding reliable equipment is one thing.  Finding someone reliable to service it can be altogether more complicated. 

That's why CESA has launched its Service Accreditation Scheme.  Service providers who apply to join the scheme have to comply with agreed criteria, including their staff's level of skills and the level of service the company is delivering. 

For example, in order to achieve accreditation companies must provide their service engineers with appropriate facilities - such as purpose-equipped vehicles, with parts and tools capable of achieving a high 'first time fix' rate.  If they sub-contract some of the work, they must ensure sub-contractors comply with the CESA criteria, too.

They must also confirm that they provide a fully professional solution - for example, that they have suitable insurance cover including a minimum £5million for public liability.

So what can you expect from a CESA accredited service provider? Simply put, a reliable and professional service, supplied by an expert technician or engineer who knows about your equipment and can usually be relied on to fix it the first time he calls.

Planned Preventive Maintenance (PPM) schemes are the ideal - they mean an engineer will call regularly to look after your equipment. Not only does PPM help prevent breakdown, it also extends the service life of the equipment.  Service providers accredited to the CESA scheme have to provide evidence that management systems are in place to support, control and manage your PPM contract.

Once in the scheme, companies can use the 'CESA accredited service provider' logo.  When you appoint a service provider, the logo means peace of mind.