Counters and Serveries
Counters and Serveries are an integral part of any successful self-service
restaurant/cafeteria design. They not only contribute to the overall
concept and shape of the area, but can also be an important branding
tool, and ultimately can dictate the success or failure of the operation.
It is a broad category that can include stand-alone serving units, island
display configurations, mobile serving stations and fixed bespoke installations.
Although contact between customers and servers is important in designing counters, protection of the food waiting to be served is essential. Many serveries are fitted with a sneeze guard or covers to protect the dishes.
Bespoke Counters
A good counter design will consider the number of customers queuing, the staff behind it, and points of eye contact and interaction (for example, to hand over the plates). It needs to take into account not just existing food hygiene laws but, as these counters could be in situ for many years, to anticipate what measures might be introduced in future. A host of other issues such as energy savings, staff comfort, customer safety and accessibility all need to be considered.
Theatre cooking is adding another dimension to cafeteria dining and counter design. This allows caterers to show off their chef's skills and offer something special at a premium price. Theatre cooking counters often include inset induction hobs and other advanced cooking equipment.
Mobile Serveries
These are useful in cafeteria situations and especially where an area needs clearing quickly after serving - such as in school halls, function rooms, hotel dining areas and hospital wards. Mobile serveries can be rolled into position and linked together to provide all the features of fixed serveries but with added flexibility.
Heated Serveries
These essential pieces of equipment keep cooked food piping hot and ready to serve. They are equally well suited for standard serving lines or for island serving areas, and also provide a useful temporary serving area for function catering. Most have toughened glass surfaces over heating elements to provide a large level heated area for the dishes.
An alternative heating method is the bain marie, where the gentle heat from a reservoir of very hot water keeps the food warm. Some serveries have an illuminated gantry that not only keeps the food at a perfect serving temperature but also display the dishes to their best advantage.
Refrigerated Serveries
Refrigerated units ensure that chilled food is stored at the correct temperature prior to serving. They usually comprise either simple refrigerated wells or chilled cabinets. Another alternative is 'blown-air cooled' where a chilled air-curtain is directed down onto the food items.

